Here are some things you should know in case you encounter Emergency Water Damage, Fire/Smoke Damage, or any other kind of Property Damage/Loss that is going to require restoration. Even though such losses are rarely, if ever, encountered by most individual policy holders, they unfortunately do occur and it pays to know something about what is going on. Emergency Water Damage is the most common.
Most restoration contractors and most insurance companies follow the same industry standards (i.e., IICRC S500) for determining the scope of work required as well as for determing allowable charges for that work. This standardization helps avoid complications and confusion regardless of the number of parties that are involved. It especially helps when, as in many cases, the restoration company has to start emergency mitigation after normal business hours and/or before a claim has been filed and almost always before an adjuster arrives on the scene. Sano Steam's policy is to begin emergency mitigation, set up a drying strategy, estimate the loss, and then to allow the insurance company to assess the damage while drying is taking place before beginning restoration work. Sano Steam is committed to working with homeowners and helping them understand this process that they will probably only experience once in their lifetime. The IICRC S500 Standards sometimes require removal of damaged materials in order to stop ongoing damage and to reduce the amount of loss. Also, proper dehumidification can mitigate mold/mildew growth and stop it from destroying more of your property and from threatening your health. Sano Steam's drying procedures can accomplish these goals for you and could reduce necessary restoration by up to 80% in some cases. No payment is required initially--by signing our authorization form you allow us to bill your insurance company directly for the entire job--emergency call through complete restoration--start to finish. You will be regularly updated with information regarding the estimated time required and status of your job (even by email, if you choose). Sano Steam will provide you with a written guarantee of all work upon completion. And now we have the easiest 24/7 phone number to remember in town: 910-350-0000.
Sano Steam Restoration and Cleaning, serving Wilmington since 1989
Since water can be in the form of solid, liquid or gas. Water extraction from floors and carpet might not be enough to insure the site is dry. To prevent building material from contamination and mold growth, demoisturizing is important after water damage. Since wet travels to dry, drying the air in the room will bring more moisture from wet contents, which eventually allows wet materials to dry. Our certified technicians will test infected areas using special meters to measure the wet content and insure complete drying. Left moisture can help microbial growth and develop an unhealthy environment that can be easily deducted by the musty smell.